Plastics Suppliers, Inc. a global leader in providing innovative plastic film solutions to a number of market segments. We are the world's leader in the manufacturing and distribution of compostable, EarthFirst, bio-based polyester films to a wide range of growing markets. Our purpose is the success of our customers, our employees, our shareholders and the communities in which we operate. Careers at PSi include competitive compensation, excellent medical and dental benefits, an attractive 401K plan and profit sharing. Get on a winning team - join PSi!
02.13.19

Customer Service Representative

PSi is a global leader in engineered bio-polymer packaging films and holds a patent on its EarthFirst® compostable film. Customer base includes Americas, Europe, Asia, Africa and the Middle East. North American operations are in Columbus, OH and European operation is in Ghent, Belgium. Careers at PSI include competitive compensation, excellent medical and dental benefits and an attractive 401K plan with employer match. The Customer Service Representative is responsible for providing outstanding customer service to all internal and external customers. The well qualified candidate has the ability to build customer relationships through communication, integrity and trust. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Provides timely and accurate information. •Works closely with customers, sales, production and quality to communicate lead time and production requirements. •Processes customer orders according to established policies and procedures. •In-depth knowledge of products and programs. •Enters order/item modifications as necessary to include special labels and packing lists •Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer. •Maintain and update customer account information and production requirements. •Follows up on orders to ensure delivery by specified dates. •Confers with production, shipping, warehouse or freight carriers to expedite or trace shipments. •Supports Commercial Sales team to exceed customer expectations. Competencies and Attributes Customer Focus. Problem Solving/Analysis. Time Management Skills Proficiency in Microsoft Office Desired Experience and Education High School diploma or equivalent. Four year degree preferred. Plus a minimum of three years of experience in a customer service/call center environment. Submit your resume to careers@plasticsuppliers.com or submit your application online. PSi is an Equal Employment Opportunity Employer
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PSi is a technology-based global manufacturer of highly engineered, value-added plastic films. We offer attractive compensation packages to qualified candidates from paid interns to experienced associates seeking careers in the bio-mass and petrochemical industries.