F.A.Q.

Q. Can I order online?
A. Plastic Suppliers does not provide online entry of orders. We will accept your orders by calling our qualified customer service representatives at 1-800-722-5577. once your order is entered, you can inquire about the status of your current order and past orders by joining our member's only area.

Q. If I am located in the middle of the state and two branches split the state, how do I know which branch to contact (i.e. Columbus, Ohio)?
A. Regardless of your location, calling 1-800-722-5577 will get you in contact with the appropriate branch.

Q.What if I know you sell a certain product, but it is not listed on your site?
A. We offer so many variations of plastic film, i.e. different treatments, widths, clarities, but we only post the most commonly used products on our website. We gladly accept and fulfill special-orders for variations not offered on our website as long as they are within our capabilities. Our site changes weekly and it is possible that products are updated with improvements. Call 1-800-722-5577 to discuss your needs with a qualified customer service representative.

Q. When can I expect to get a response to my sample and/or membership request?
A. Plastic Suppliers tries to process all of these requests within two business days. If you have not heard after two business days, it is recommended that you call 1-800-722-5577 to inquire.

Q. I know we are a customer, but I cannot get into the Membership Area. What's wrong?
A. You must register with an appropriate user sign-on and password to review your orders or historical data. The information entered at registration time is verified at our corporate office. After verification, you will be contacted and given your company's user-ID. You will use this ID and the password you created for entry into the membership-only area.

Q. Can a co-worker of mine get a different user-ID to log on to your Membership Area?
A. There will be only one membership account established for each company (the customer). We do not establish multiple accounts for one company (the customer). If you want more than one person of your company to have access to our Membership Area, you must share a single sign-on, password, and user-ID.

Q. How can we change our Membership Area password?
A. Please call 1-800-722-5577, and a qualified customer service representative will help you.